Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.
  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. Tips on file format setups for design
  4. Tips on how to save your design files
  5. At what resolution should I save my photos and graphics?
  6. What paperweight/coating should I pick?
  7. What is a proof and why is it important that I look at it?
  8. What is the Pantone Matching System?
  9. Why do the printed colors look different from the colors on my screen?
  10. Is white considered a printing color?
  11. What file format should I use when submitting my electronic document for printing?
  12. Once I submit the documents, how long will it take to finish my job?
  1. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  2. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to either give us a call or send an email with your files to talk with one of our customer service representatives.

  3. Tips on file format setups for design

    If you have a design but wish to have our designers edit, typeset, or pull bleeds, when sending your files taking these steps beforehand will help out our designers and allow the job to be completed in a timely manner. Most layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we may be unable to print or edit your job.

    • Enclose all screen fonts and printer fonts
    • Include all placed images
    • Make sure your files are set with proper bleed, trim and safety areas if our designers are not pulling bleeds for you

    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
    TRIM MARKS: This is the guideline where the card will be cut
    SAFETY BOX: All art and text being placed within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim lines/edge of your artwork should work fine.

  4. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    ADOBE Illustrator/Photoshop/InDesign:
    For your Adobe products, most of these come with the option to either save your file as a .pdf or to export it. Please make sure that when initially setting a file up for full bleed (colors all the way to the edge of the print), you size your files to the exact dimensions you wish to print them at and mark .125" under the bleed margins. This will put a red box around your canvas, pull your colors all the way to the edge of the red box. When saving your file as a PDF got to Save as > Marks and Bleeds > Check mark the box that says Use Document Bleed settings and the box that says Trim Marks.

    *If you have already saved your file before putting in bleeds, you will need to make a new file with the bleed settings put in and then copy and paste your work over to this one in order to pull the bleeds to the red box.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  5. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  6. What paperweight/coating should I pick?

    Typically this will vary depending on the type of job you need printed. For example, 20# paper is your usual copier paper weight and quality, 60#-70# works well with letterheads, and 80#-100# are your average business card weights.

    You also have the option to pick between gloss, matte, textured (such as linen) and uncoated paper types. Coated paper stock is a premium, high-quality paper that has been given a smooth glossy finish designed specifically for documents that require sharp details and vivid colors. Matte paper is coated as well, however it has less of a shine to it and comes across as a dull finish. Uncoated paper, by contrast, is relatively inexpensive but porous, and is best suited to the printing of black and white text documents.

    If you are uncertain about what paper type you need, our sales experts are always available to lead you in the right direction or show you samples that we have on hand.

  7. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  8. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  9. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

    Digital printers also tend to print slightly darker than what is displayed on most screens. In order to have the closest color match with every print job, we recommend printing your work via an offset printer and using the available PMS inks.

  10. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  11. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  12. Once I submit the documents, how long will it take to finish my job?

    Simple black and white copy jobs in small quantities are often completed in less than an hour. More complex, larger jobs typically take between 3-5 days to complete depending on our current printing queues. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways expedite and complete your job if it must be done before our average turn around time.